Med Spas & Aesthetic Clinics

An AI Receptionist for
Med Spas and Aesthetic Clinics

Prospective clients often call several clinics before they book. Solven Voice answers with a consistent, polished response, shares the treatment and pricing information you approve, and books consultations into supported calendars.

Book a demo by Google Meet or phone and hear how your receptionist could answer treatment inquiries.

The Challenge

Where med spa inquiries
slip away

Callers are comparing clinics

Many first calls are about price and availability. The clinic that answers first and clearly often gets the consultation.

Interest peaks after hours

People often call in the evening or on weekends, after seeing your posts or a friend's results.

Your team is with clients

Providers and coordinators are in treatment rooms, so the phone goes unanswered at busy times.

Every caller asks about something different

Treatments, packages, and consultations each come with their own questions.
Inquiry to Consultation

From first call
to booked consultation

  1. Answer every call

    Callers reach a professional receptionist day or night, instead of voicemail.

  2. Share what you approve

    Treatment descriptions, starting prices if you publish them, and what a consultation involves.

  3. Note what they're interested in

    The treatments a caller asks about are captured for your team.

  4. Book or arrange a callback

    The receptionist books a consultation into a supported calendar or takes details for your team to follow up.

  5. Your team gets a summary

    Each call comes with a summary, so follow-up starts with context.

Clinical Questions

Clinical questions stay
with your practitioners

It can

  • Describe treatments using wording you approve
  • Explain what happens at a consultation
  • Book consultations and capture callback requests
  • Share your hours, location, and policies

It doesn't

  • Advise whether a treatment is suitable for someone
  • Discuss side effects, medications, or medical history
  • Take payments or deposits
  • Promise results
Example Calls

How a call
could sound

Pricing inquiry
CallerHi, how much is laser hair removal?
AI receptionistPricing depends on the treatment area and your plan, which is confirmed at a consultation. I can share our starting prices or book you a consultation. Which would you prefer?
CallerLet's book a consultation.
AI receptionistI have Thursday at 6:00 p.m. or Saturday at 10:30 a.m. Which works for you?
CallerSaturday, please.
AI receptionistYou're booked for Saturday at 10:30 a.m. Can I have your name and best number?
Suitability question
CallerIs microneedling a good option for me?
AI receptionistThat's a great question for one of our practitioners, so I don't want to guess. I can book a consultation where they can go over it with you, or have someone call you back.
CallerA callback is fine.
AI receptionistOf course. Can I have your name and the best number to reach you? I'll let the team know you're interested in microneedling.
Evening inquiry
CallerAre you open on Sunday? And do you sell gift cards?
AI receptionistWe're open Sunday from 11:00 a.m. to 5:00 p.m., and gift cards are available at the front desk. Is there anything else I can help with?
CallerThat's it, thanks.
AI receptionistYou're welcome. Have a great evening.

Illustrative examples with fictional callers. Your receptionist answers from the information and instructions you approve during onboarding.

Privacy

Client information
and privacy

During onboarding, we review what information your receptionist needs to collect, how it will be handled, and which systems it will connect to.

Together, we agree on the minimum information your receptionist should ask for to book a consultation or arrange a callback. Bring any privacy questions to your demo, and see our privacy policy.

Implementation

Getting set up:
what we need from your clinic

Most standard implementations take approximately 7–14 days, depending on scope and integrations. We write and test the receptionist's responses with you, starting from:

  • Your treatment menu and the descriptions you approve
  • Any pricing you want shared, or a note to confirm pricing at consultation
  • Consultation types, lengths, and booking rules
  • Your deposit, cancellation, and gift card policies
  • Who on your team should receive call summaries
Pricing

Which plan fits
a med spa?

PlanMonthly (CAD)A good fit if you want
Starter$349 + $699 one-timeCalls answered 24/7, inquiries captured, and consultations booked into one supported calendar
Growth$599 + $1,199 one-timeA website receptionist for visitors browsing treatments, SMS consultation confirmations, and one standard CRM integration
Scale$999 + $1,799 one-timeAdvanced booking workflows for multiple consultation and treatment types, plus advanced CRM integration within an agreed scope

Prices are in Canadian dollars, before applicable taxes. The one-time amount is the implementation fee. Compare all plan features or estimate your numbers.

FAQ

Med spa
questions

Can the receptionist quote treatment prices?

It can share only the pricing information you approve, such as starting prices. If you'd rather confirm pricing at a consultation, it will say so and offer to book one.

Can it tell a caller whether a treatment is right for them?

No. Questions about suitability, side effects, or medical history go to your practitioners. The receptionist can book a consultation or arrange a callback instead.

Can it take deposits or payments?

No. Your receptionist doesn't take payments or deposits. If your clinic requires a deposit, it can explain your policy and your team handles the payment.

Can it book consultations?

Yes. It can book consultations into a supported calendar, following the consultation types and booking rules you set.

Can it help with inquiries from our website?

On the Growth and Scale plans, a website receptionist with voice or chat, where supported, can answer visitors' questions and help them book a consultation.

Free Demo

Answer every inquiry
with a polished first impression

See how a managed AI receptionist would handle your clinic's calls and consultations.