Dental Clinics

The AI Receptionist
for Busy Dental Clinics

When your front desk is checking patients in and your team is chairside, the phone keeps ringing. Solven Voice answers those calls, handles routine questions, captures new patient inquiries, and books supported appointment types.

Demos take place by Google Meet or phone, scheduled around your clinic's hours.

The Challenge

Why dental front desks
miss calls

Chairside and check-in at once

The same few people greet patients, handle check-out, and answer the phone. When the desk is busy, calls go to voicemail.

New patients don't wait

Someone looking for a new dentist often calls the next clinic on the list if nobody answers.

Calls after hours and on weekends

Patients call after work, at lunch, and on weekends, when the office is closed or short-staffed.

The same questions all day

Hours, location, parking, accepted insurance, and direct billing come up again and again.
What It Does

What your receptionist handles,
and what it doesn't

It can

  • Answer routine questions using information you approve, such as hours, location, parking, services, and billing policies
  • Take new patient inquiries with contact details
  • Book supported appointment types into a supported calendar
  • Take messages and flag important requests for your team
  • Send call summaries and notifications to your team

It doesn't

  • Give clinical advice or diagnose
  • Decide what counts as an emergency. It follows your instructions and flags requests for staff
  • Look up a patient's insurance coverage
  • Take payments
Example Calls

How a call
could sound

New patient booking
CallerHi, are you taking new patients? I'm looking for a cleaning and check-up.
AI receptionistWe are. I can help you book a new patient visit. Can I start with your name and the best number to reach you?
CallerSure, it's Daniel, 647-555-0193.
AI receptionistThanks, Daniel. I have Monday at 9:00 a.m. or Wednesday at 4:30 p.m. Does either of those work?
CallerWednesday works.
AI receptionistYou're booked for Wednesday at 4:30 p.m. Please bring your insurance details to your visit.
After-hours request
CallerHi, I know you're closed, but I need to see a dentist as soon as possible.
AI receptionistI'm sorry you're dealing with that. I can't give clinical advice, but I can make sure the team sees your request first thing. May I have your name and number?
CallerIt's Sam, 905-555-0128.
AI receptionistThanks, Sam. I've flagged this as urgent for the team to review when the office opens. If you need immediate care, please visit an emergency department.
Billing question
CallerDo you direct bill insurance?
AI receptionistYes, we direct bill most insurance providers. Just bring your plan details to your appointment. Would you like to book a visit?
CallerNot yet, I'll check my schedule.
AI receptionistNo problem. You can call back any time, day or night, and I'll help you book.

Illustrative examples with fictional callers. Your receptionist answers from the information and instructions you approve during onboarding.

Your Schedule

Fitting into
your clinic's schedule

Starter includes basic appointment booking with one supported calendar. During your demo, we confirm whether your scheduling system is supported and agree which appointment types your receptionist should book on its own.

Anything that needs staff review, such as longer procedures or special requests, can be taken as a request for your team to confirm. That way, your receptionist books what you're comfortable with and passes the rest to the people who should decide.

Privacy

Patient information
and privacy

During onboarding, we review what information your receptionist needs to collect, how it will be handled, and which systems it will connect to.

If you have questions about your own privacy obligations, bring them to your demo and we'll walk through the proposed setup with you. You can also read our privacy policy.

Implementation

Getting set up:
what we need from your clinic

Most standard implementations take approximately 7–14 days, depending on scope and integrations. Your team doesn't need to configure anything. We'll ask your office manager or front desk lead for:

  • Your services and the appointment types the receptionist can book
  • Hours, location, parking, and accessibility details
  • The insurance and billing information you want shared
  • How you want urgent and after-hours requests handled
  • Who on your team should receive call summaries
Pricing

Which plan fits
a dental clinic?

PlanMonthly (CAD)A good fit if you want
Starter$349 + $699 one-timeCalls answered 24/7, new patient inquiries captured, and booking with one supported calendar
Growth$599 + $1,199 one-timeSMS confirmations for booked patients, a website receptionist for online inquiries, and one standard CRM integration
Scale$999 + $1,799 one-timeAdvanced booking workflows across more appointment types, plus custom automations within an agreed scope

Prices are in Canadian dollars, before applicable taxes. The one-time amount is the implementation fee. Compare all plan features or estimate your numbers.

FAQ

Dental clinic
questions

Can the AI receptionist give patients clinical advice?

No. It doesn't give clinical advice or diagnose. When a caller asks a clinical question, it takes a message or flags the request for your team, following the instructions you set.

What happens when a patient calls with an urgent problem after hours?

Your receptionist follows the instructions you approve. Typically, it takes the caller's name and number, flags the request as urgent for your team, and shares any message you've provided, such as where to go for immediate care.

Will it work with our practice management software?

We confirm during your demo whether your scheduling system is supported. Starter includes basic booking with one supported calendar. If your system isn't supported, the receptionist can take booking requests for your team to confirm.

Can it answer insurance and billing questions?

It can share the general information you approve, such as whether you direct bill. It doesn't look up a patient's coverage or benefits.

Can patients book outside office hours?

Yes. Your receptionist answers 24/7, so patients can book supported appointment types in the evening or on weekends, and other requests are passed to your team to follow up.

Free Demo

Fewer patient calls
sent to voicemail

See how a managed AI receptionist would handle your clinic's calls and bookings.