HVAC & Plumbing

An AI Receptionist for
HVAC and Plumbing Companies

Your technicians are on job sites, in crawl spaces, and on the road. Solven Voice answers the calls they can't, collects the details your team needs, flags urgent requests for review, and books supported service appointments.

Book a Free Demo Try the Live Receptionist

Book a demo by Google Meet or phone, even from the job site.

The Challenge

Why service companies
miss calls

Technicians can't pick up

The people who know the work best are busy doing it, often with their hands full.

Weather drives call spikes

The first cold snap or a summer heat wave can bring a wave of calls at the same time.

Urgent problems happen after hours

No heat, no cooling, and leaks don't wait for business hours.

The office is juggling everything

Scheduling, quotes, and callbacks compete with the phone for attention.
Urgent Calls

Urgent calls,
handled your way

It can

  • Collect the caller's name, address, and phone number
  • Ask the questions you choose about the problem
  • Flag urgent requests for your team to review
  • Notify the people you choose, with a call summary
  • Share safety messages you provide, such as what to do if a caller smells gas

It doesn't

  • Dispatch technicians
  • Promise arrival times
  • Diagnose equipment problems
  • Take payments
Everyday Calls

The calls it can
take off your plate

Service requests

Takes the details of the job so your team can schedule it or call back.

Quote requests

Collects what your team needs to quote, and shares standard fees you approve.

Service-area questions

Tells callers whether you cover their area, using your service-area list.

Maintenance bookings

Books tune-ups and routine visits into a supported calendar.
Example Calls

How a call
could sound

No heat at night
CallerOur furnace won't turn on and the house is getting cold.
AI receptionistI'm sorry to hear that. I'll take your details so the team can help. What's your name and address?
CallerPriya, 14 Maple Grove Drive in Brampton.
AI receptionistThanks, Priya. Is the thermostat showing anything, or is it completely blank?
CallerIt's blank.
AI receptionistI've marked this as urgent for the team to review, and they'll contact you at this number.
Water heater quote
CallerI need a quote to replace my water heater.
AI receptionistI can help with that. Is it a tank or tankless unit, and do you know roughly how old it is?
CallerIt's a tank, maybe 12 years old.
AI receptionistThanks. What's the best number and time for our team to call you with a quote?
Maintenance booking
CallerDo you service Vaughan? I'd like an AC tune-up before summer.
AI receptionistYes, Vaughan is in our service area. I have Tuesday between 8:00 a.m. and noon or Thursday between noon and 4:00 p.m.
CallerTuesday morning.
AI receptionistYou're booked for Tuesday morning. Can I confirm your address and phone number?

Illustrative examples with fictional callers. Your receptionist answers from the information and instructions you approve during onboarding.

Implementation

Getting set up:
what we need from your team

Most standard implementations take approximately 7–14 days, depending on scope and integrations. We build and test the call flows; a short conversation with your dispatcher or office lead covers:

  • The services you offer and the brands or systems you work on
  • Your service area
  • What counts as urgent, and who should be notified
  • Booking windows and the appointment types the receptionist can book
  • Any standard fees you want shared, and safety messages for emergencies
Pricing

Which plan fits
a service company?

PlanMonthly (CAD)A good fit if you want
Starter$349 + $699 one-timeCalls answered 24/7, service details captured, and booking with one supported calendar
Growth$599 + $1,199 one-timeSMS confirmations for booked service visits, one standard CRM integration, and a website receptionist
Scale$999 + $1,799 one-timeAdvanced booking workflows for different job types, plus custom workflow automations within an agreed scope

Prices are in Canadian dollars, before applicable taxes. The one-time amount is the implementation fee. Compare all plan features or estimate your numbers.

FAQ

HVAC and plumbing
questions

Can the AI receptionist dispatch a technician?

No. It doesn't dispatch technicians or promise arrival times. It collects the details, flags urgent requests for your team to review, and notifies the people you choose.

Can it give quotes?

It can share standard pricing you approve, such as a diagnostic or service call fee. For anything else, it collects the job details so your team can follow up with a quote.

Can it handle a rush of calls during a cold snap?

Yes. It can handle multiple calls at once, so callers aren't left waiting during the busiest days of the season.

Does it answer after hours and on weekends?

Yes. Your receptionist answers 24/7, including evenings, weekends, and holidays, and follows the after-hours instructions you set.

Will it work with our scheduling software?

We confirm during your demo whether your calendar or scheduling system is supported. Starter includes booking with one supported calendar, and Growth adds one standard CRM integration.

Free Demo

Don't let the next service call
go to voicemail

See how a managed AI receptionist would handle your service calls and bookings.

Book a Free Demo Call (289) 923-2028