Privacy & Terms

Privacy Policy

Effective Date: October 27, 2025  ·  Last Updated: August 12, 2026

Solven Voice is committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

1. Information We Collect

• Contact information — name, email, phone number, business name submitted via forms or demo bookings.
• Usage data — pages visited, browser type, time on site, collected automatically via analytics.
• Call and conversation data — voice or chat interactions with our AI receptionist may be logged to provide the service.
• Business information — details about your business shared when setting up the service.

2. How We Use Your Information

• To provide, operate, and maintain the Solven Voice service
• To respond to inquiries and communicate about your account
• To send service updates and, where opted in, marketing communications
• To improve our service through analytics
• To comply with applicable laws including PIPEDA

3. Sharing Your Information

We do not sell your personal information. We may share it with service providers who assist us in operating the service, when required by law, or in connection with a business transfer.

4. Your Rights

Under PIPEDA, you have the right to access, correct, and in some cases request deletion of your personal information. Contact us at contact@solvenvoice.com.

5. Security

We use commercially reasonable technical and organizational measures to protect your information. No method of internet transmission is 100% secure.

6. Contact

contact@solvenvoice.com · (289) 923-2028 · Greater Toronto Area, Ontario, Canada

Terms of Service

Effective Date: October 27, 2025  ·  Last Updated: August 12, 2026

These Terms govern your use of the Solven Voice website and services. By using our services, you agree to these Terms.

1. Services

Solven Voice provides AI-powered receptionist services including phone answering, appointment booking, lead capture, and website chat. Features available depend on your subscription plan.

2. Account Responsibilities

• You are responsible for maintaining confidentiality of your account credentials.
• You are responsible for all activity under your account.
• You must provide accurate and current information.

3. Acceptable Use

You agree not to use Solven Voice to violate any law, engage in fraud, transmit spam, infringe intellectual property, or interfere with our services.

4. Payment & Billing

Subscription fees are billed monthly in advance. Fees are non-refundable except as required by applicable law. We may modify pricing with reasonable notice.

5. Disclaimer of Warranties

The service is provided "as is" without warranties of any kind. We do not warrant that the service will be uninterrupted or error-free.

6. Limitation of Liability

To the fullest extent permitted by law, Solven Voice shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service.

7. Governing Law

These Terms are governed by the laws of the Province of Ontario and applicable federal laws of Canada.

8. Contact

contact@solvenvoice.com

Note: This document is general boilerplate and has not been reviewed by a lawyer. We recommend legal review before relying on these terms.